Important considerations for your participation
Before we set out on our exciting activities, we kindly ask you to pay attention to the information below. Our main goal is your safety and well-being, so it is vital to choose activities that suit your physical condition and level of experience. While we take this matter seriously, we want you to know that fun and adventure are the order of the day!
It is essential that all participants are able to walk on technical mountain terrain for extended periods. This means dealing with rocky and unstable surfaces, steep slopes and changing weather conditions. Patagonia's characteristic weather is often unpredictable and can cause abrupt changes in terrain conditions, and our guides are used to dealing with its whims! Situations such as crossing swollen streams or facing snow or ice, among others, are well within their skills.
During the activities, we will use via ferratas to overcome obstacles on the terrain. These consist of steel cables anchored to the rock face, to which we secure ourselves with our safety equipment. Our professional guides will carefully supervise every maneuver, ensuring your safety at all times.
Cancellation and refund policies
In the unusual event that Refugios de Patagonia cancels a program, the payment made will be fully refunded. This does not apply to situations in which weather conditions pose a danger to the safety of participants, the guide in charge being the competent authority to make that decision. If the weather does not allow an alternative activity either, there will be no right to any refund. If the client decides to cancel their booking, the following refund policies will apply:
- 100% refund for cancellations made 30 days or more before the start date, minus bank transaction fees.
- 50% refund for cancellations made between 30 and 21 days before the start date.
- No refund (0%) for cancellations made within 21 days before the start date.
Please note that in all cases, the refund will be calculated on the deposit previously paid to confirm the booking.
Weather considerations
If weather conditions do not allow the planned activity to take place, a decision will be made together with the guide to carry out an alternative activity in a more suitable location. Participants must understand that weather conditions are changeable and unpredictable. The competent authority to cancel an activity due to weather is the guide in charge, at no cost to Refugios de Patagonia. If a participant decides to cancel for weather reasons, the cancellation policies mentioned above will apply.
Risks
Every mountain activity carries an inherent level of risk. Before starting the program, all participants must declare their awareness of these risks, and Refugios de Patagonia fulfills its responsibility to inform them properly.
Each participant is responsible for bringing the personal equipment specified by Refugios de Patagonia. Failure to meet this requirement may endanger the participant's safety, and the guide has the authority to prohibit participation in case of non-compliance, with no right to a refund from the company. In addition, each participant must report any allergies, dietary restrictions and medical conditions in advance.
In the event of an emergency, participants will be responsible for any rescue or evacuation costs incurred. Refugios de Patagonia assumes no responsibility for injuries or damage caused by forces of nature. Participants must understand that in remote areas access to medical care is limited and communications may be restricted, which may cause delays in rescues.
Your decision to continue with the booking process implies acceptance of all the conditions set out herein.
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